automotive service advisor.

As a trusted Service Advisor/Writer, you will serve as a point of contact for customers during their vehicle servicing with us. Your responsibilities will include maintaining ongoing communication with customers, scheduling, providing accurate cost estimates, reviewing service history, relaying important information about repairs to customers throughout the repair process to ensure their experience meets their expectations. You will also work with the Service, Shop, Parts Manager, and Service Technicians to address and resolve all customer complaints and concerns promptly, efficiently, and courteously. The role emphasizes achieving the highest level of customer satisfaction while optimizing operational performance.

salary: $20 - $28 per hour
shift: First
work hours: 7 AM - 4 PM
education: High School



Responsibilities

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

The essential functions of this role include:

• wearing steel toe shoes
• working in a non-temperature controlled environment
• manual lifting up to 25lbs

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Client Service
• Customer Service
• Adapting to Change
• CRM
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Automotive
• Estimating
• Safety management
• Quality Control
• Service Writing (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.