salary: $20 - $21 per hour
shift: Second
work hours: 11 AM - 7:30 AM
education: High School
Responsibilities
- Ensure quality processes are being followed by the team and that all work is fulfilled and mailed within the SLA
- Act as a primary contact between Operations and Client Services
- Works with Supervisor to manage the team’s labor, ensuring the operation runs efficiently.
- Participates actively in daily operations meetings and projects to evaluate workflow and look for opportunities to enhance processes
- Responsible for cross-training associates to reduce labor costs and position associates where needed.
- Provide input for the development and improvement of the team
- Work closely with the team to ensure turnaround and job quality to meet client specifications
- Monitors Unit Cost and Quality metrics and reviews results with Supervisor/Management during weekly meetings
- Manages daily volume reporting
- Ensures feedback is given to team members in a timely manner to ensure all associates are informed of all Broadridge events and opportunities
- Maintain effective communication with all the departments to ensure the best quality service and limit room for error
- Comfortable with speaking in public
- Ensure all safety standards are met and followed by the team
- A solid focus on team building
- Must be proficient in both English and Spanish
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.