Key Responsibilities:
- Team Management: Supervise, train, and evaluate RMA team members, ensuring productivity and efficiency.
- RMA Process Oversight: Manage end-to-end return processes, ensuring compliance with company policies and warranty guidelines.
- Customer Support: Serve as the main contact for return inquiries, providing updates and resolutions.
- Data Analysis & Reporting: Utilize Excel to analyze RMA data, generate reports, and identify trends for process improvements.
- Process Improvement: Optimize workflows to enhance efficiency, reduce return rates, and collaborate with other departments to address product issues.
- Inventory Control: Oversee returned inventory, coordinate refurbishing efforts, and manage proper storage or disposal.
- Proven experience in RMA management or a related field.
- strong leadership and team management skills.
- Proficiency in Excel for data analysis and reporting.
- Excellent problem-solving, communication, and organizational abilities.
- Knowledge of warranty policies, product returns, and inventory management.
salary: $47,840 - $52,000 per year
shift: First
work hours: 7 AM - 3:30 PM
education: No Degree Required
Responsibilities
Job Summary:
The RMA Department Lead oversees the entire Return Merchandise Authorization (RMA) process, ensuring efficient return handling, customer satisfaction, and process optimization. This role involves managing a team of RMA specialists, analyzing return data, and implementing improvements to enhance efficiency and compliance.
Key Responsibilities:
- Team Management: Supervise, train, and evaluate RMA team members, ensuring productivity and efficiency.
- RMA Process Oversight: Manage end-to-end return processes, ensuring compliance with company policies and warranty guidelines.
- Customer Support: Serve as the main contact for return inquiries, providing updates and resolutions.
- Data Analysis & Reporting: Utilize Excel to analyze RMA data, generate reports, and identify trends for process improvements.
- Process Improvement: Optimize workflows to enhance efficiency, reduce return rates, and collaborate with other departments to address product issues.
- Inventory Control: Oversee returned inventory, coordinate refurbishing efforts, and manage proper storage or disposal.
- Proven experience in RMA management or a related field.
- strong leadership and team management skills.
- Proficiency in Excel for data analysis and reporting.
- Excellent problem-solving, communication, and organizational abilities.
- Knowledge of warranty policies, product returns, and inventory management.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
