If so, we have an exciting opportunity for you to join our team as an eCommerce Warehouse Supervisor!
In this pivotal role, you will be the primary point of contact for our valued clients, responsible for managing their eCommerce and distribution business operations and ensuring their complete satisfaction. You will act as a crucial link between our clients and our internal warehouse and logistics teams, ensuring seamless execution of services and exceeding expectations. The ideal candidate will possess coaching and mentoring abilities for customer service and warehouse teams, familiarity with eCommerce platforms, and interpersonal skills for client relationships. They should have knowledge of customer service principles, be self-motivated and ambitious, with proven account management experience in logistics or warehousing. A very good understanding of warehouse operations, inventory management, and logistics is crucial, along with a heightened sense of urgency, attention to detail, and excellent communication skills. The candidate must be able to maintain accurate customer records, have knowledge of warehouse data systems (or be willing to learn), possess basic literacy and numeracy skills, manage multiple priorities under pressure, and demonstrate organizational and time management abilities. At least 1 year of eCommerce experience, a hands-on approach, excellent communication skills for building client trust, problem-solving skills, MS Office proficiency, full bilingualism in English/Spanish, a bachelor's degree (preferred), and required experience working in a warehouse and as an Account Supervisor or Manager in a warehouse setting are essential.
salary: $65,000 - $70,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
strategic planning and decision making related to customers needs
primary point of contact for the client
understand client needs and tgailor solutions to meet deadlines and customer satisfaction
Develop and implement comprehensive e-commerce strategies to meet sales targets and expand the customer
base.
Monitor and maintain accounts
follow up with customers
Flexibility to work in an office environment as well as in the warehouse as needed.
Coordinate with Warehouse staff to meet client expectations regarding inventory management, order
fulfillment and distribution logistics.
Maintain accurate records
Create Warehouse receipts and Cargo release based on customer needs.
The essential functions of this role include:
- working in a smoke free environment
- working in a non-temperature controlled environment
- manual lifting up to 50lbs
Skills
- magaya
- Excel
- eCommerce
- Account Management
- Supervising
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
