job summary:
We are seeking a dedicated and proactive Customer Success Administrator to join our team. In this role is responsible for the day to day account execution activities (including order management, reporting/analysis, inventory management, SLA performance management, & project management). This role supports an onsite, national wireless customer. You will act as the primary point of contact for our clients, fostering strong relationships and providing exceptional customer service. Your expertise in account management and project management will be essential to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance. Responsibilities: -Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance. -Identify, prioritize, and communicate functional and technical requirements of the client service portfolio to the appropriate cross-functional organizations in order to ensure delivery against all customer SLA's. -Manage moderately to highly complex service solution delivery and program management. -Lead the implementation and execution of proposed/new solutions for key customer projects. -Work with account leadership on business transformation projects. Qualifications: -High School Degree Required -1 year of account/program management experience -Data mining and manipulation -Experience with MS Office Suite and the ability to learn new software quickly -Strong customer relationship skills -Proven track record of delivering results -Outgoing and a self-starter with strong organizational skills -Excellent verbal and written communication skills -A team player that must be flexible, enthusiastic and possess an energetic personality Preferred Qualifications: -2-3 years of sales or account management experience -Bachelor's degree ability to deal with ambiguity, to dives deep independently onboard scope issues. -Demonstrated ability to work in a cross-functional environment. -Demonstrated ability to organize, plan, prioritize, and meet deadlines through process improvements and communication practices. -Industry experience
location: Jeffersonville, IN
salary: $21/hr
work hours: 12:00PM to 9:00PM
qualifications:
- no lifting.
- VMS Assignment ID
- Verbal communication skills
- Written communication skills
- Computer proficiency
- Organizational skills
- Time management skills
- Detail oriented
- Phone based customer service experience
Person, clothing and contents MUST be able to clear the metal detector without beeping. Composite toes are required. Loose-fitting, clean, and well-maintained clothing is recommended.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
