job summary:
We are Customer Service for Carrier's ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment. Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. What we help them with: - Dealer referrals to distributors - Provide customers with order information, assistance - Product support: Parts and Equipment - Transactional: Orders, Claims and Invoicing - Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department - Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives - Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: - Answer incoming calls and respond to customers emails - Route calls to appropriate resources - Document all call information according to standard operating procedures - Entering accurate ordering information into a company system. - Comfortable working in fast-paced environments - Strong time management and organizational skills - Proficiency in Microsoft Office Products (Excel, Word) - Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: - Ability to analyze unlike information and draw conclusions/recommendations - Strong verbal, written and inter-personal communication skills - Proficiency in MS Office tools - High degree of self-motivation to address and improve business needs. - Sense of urgency, self-initiative, commitment and sense of ownership is a must. - Superior follow-up and follow-through skills - Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Schedule: Regular hours are Monday-Friday 8- 4:30 pm - Agents must type 60+ WPM - Excellent customer service skills - Strong written and oral communication skills - Experience in MS Office - Familiarity with SAP and Sales Force a plus
location: Lewisburg, TN
salary: $17/hr
work hours: 08:00 AM - 04:30 PM
qualifications:
- VMS Assignment ID
- Verbal communication skills
- Written communication skills
- Computer proficiency
- Organizational skills
- Time management skills
- Detail oriented
- Phone based customer service experience
Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Closed toe and non slip footwear only.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
