In this role, you will lead a team of data steward contractors in their daily operations performing validation of customer records, maintaining customer master data to support both the customer experience as well as internal stakeholders of that data. You will assist the Director, Business Process design in setting Customer master data policies and standards. You will manage the capacity in the Data Steward team to raise and lower staffing levels based on business cycles and in response to technology improvements. You will train and motivate the data stewards developing and documenting job aids to ensure we drive data standardization. Finally, you will be a thought leader engaged in designing a re-imagined Customer master data process that solves many of the challenges of traditional master data management.
location: NORWOOD, Massachusetts
job type: Contract
salary: $75 - 95 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Manage the day to day operation of a team of 4-8 contractors in execution of the Customer Master Data Setup, Maintenance, and Inactivation processes.
- Manage and prioritize the actions taken to investigate and resolve Customer Incidents driven by master data root causes.
- Draft, align, deploy, and enforce master data maintenance standard procedures and work instructions
- Contribute to the next generation of Customer master data management through identification of operational improvements to the Customer Authority Platform and any other master data related tools.
- Contribute to the creation and maintenance of the metadata model in our Data Governance Platform (Collibra).
- Evangelize the processes you stand-up including hosting trainings, providing on-demand support, and uncovering opportunities to drive increased engagement.
qualifications:
- Experience level: Experienced
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.