What You'll Do
Funding Strategy:
- Develop and execute initiatives to improve funding processes and outcomes.
- Identify and drive improvements in KPIs across the entire Funding pipeline and regional teams.
- Proactively mitigate risks and ensure compliance with funding regulations.
- Lead and mentor the Funding management team, ensuring the team's alignment with strategic goals.
- Build and nurture partnerships with key external stakeholders, including insurance providers.
- Foster seamless collaboration with Sales and Customer Service teams to enhance customer experience.
- Drive innovation in customer service, including enhancements to our e-funding platform.
- Continuously refine the Funding process to reduce lead times and variability.
- Partner with IT to implement automation and system improvements.
- Cultivate a culture of growth by identifying and developing talent.
- Ensure the team has the right skills and support to achieve strategic targets.
- Define and refine performance metrics in collaboration with IT and Business Intelligence teams.
- Analyze data to drive Funding excellence across individual, team, regional, and state levels.
- Lead initiatives to build a cost-efficient, high-performing organization.
Qualifications:
- Master's degree in Business Administration or related field, or equivalent experience.
- 10+ years of experience in funding authorization or related roles, including 5+ years in leadership.
- Excellent oral and written communication.
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint), Teams, and Zoom.
- Visionary: Inspires and motivates teams with a clear strategic direction.
- Resilient: Maintains focus and perseverance through challenges.
- Decisive: Balances short-term needs with long-term goals.
- Influential: Aligns stakeholders around shared goals.
location: Pittsburgh, Pennsylvania
job type: Permanent
salary: $95,000 - 130,000 per year
work hours: 8am to 4pm
education: Masters
responsibilities:
Process improvement
- Constantly improve upon Funding process (reduce lead time and variance), through driving IT & automation roadmap in close collaboration with IT
- Securing performance metrics
- Together with IT and BI functions, set and find ways to refine performance metrics for tracking performance across the organization - on process, individual, team, regional, and state level
- Lead, engage, and secure team performance
- Continuously develop processes through understanding how process development, systems & automation can help Funding
- Understand how to measure the Funding organization and implement the right metrics to drive Funding excellence
- Communicate and collaborate with Sales, Billing & Collection
- Secure right-sized and cost-efficient organization and strategies
- Secure best Funding solution through deep knowledge of customer journey and collaboration with Sales
- Secure fit-for-purpose people development processes and activities
qualifications:
- Experience level: Director
- Minimum 10 years of experience
- Education: Masters (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
