Summary
Migration of the client's laptops from Windows 10 to Windows 11 on-site. Contractors will have to physically touch each laptop/desktop in order to complete the migration. MUST have excellent communication skills. Candidate would have previous migration experience or at least 1-2 years experience providing technical support!
Position will be on-site Monday through Friday! Contractors will need to have reliable transportation for this position as they will be floating from building to building.
Job Description
Duties and Responsibilities
- Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Manages the Back Office queue in ServiceNow
- Image and deploy machines to end users
- Follows asset management standards
- Conducts monthly asset management audits
- Tracks down missing equipment
- Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
- Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
- Generates standard and ad hoc reports, and conducts trend analysis.
- Monitors and provides data required for monthly metrics and department dashboard.
- Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
- Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Complies with Information Security policies and procedures.
- Ability to lift and carry 50 pounds.
- May require travel between local buildings.
- Must have a valid driver's license.
location: Charlotte, North Carolina
job type: Contract
salary: $22 - 24 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
Summary
Migration of the client's laptops from Windows 10 to Windows 11 on-site. Contractors will have to physically touch each laptop/desktop in order to complete the migration. MUST have excellent communication skills. Candidate would have previous migration experience or at least 1-2 years experience providing technical support!
Position will be on-site Monday through Friday! Contractors will need to have reliable transportation for this position as they will be floating from building to building.
Job Description
Duties and Responsibilities
- Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Manages the Back Office queue in ServiceNow
- Image and deploy machines to end users
- Follows asset management standards
- Conducts monthly asset management audits
- Tracks down missing equipment
- Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
- Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
- Generates standard and ad hoc reports, and conducts trend analysis.
- Monitors and provides data required for monthly metrics and department dashboard.
- Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
- Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Complies with Information Security policies and procedures.
- Ability to lift and carry 50 pounds.
- May require travel between local buildings.
- Must have a valid driver's license.
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: No Degree Required
skills:
- Technical Support
- Helpdesk
- Windows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
