Job Overview:
We are seeking two Epic systems support, focusing on Resolute Billing. This hybrid role requires professionals who are local to the Atlanta metropolitan area and comfortable with in-office work for hands-on client support. The role involves identifying and resolving billing issues, documenting case details, and communicating updates effectively with clients.
Key Responsibilities:
Identification and Resolution of Issues:
- Quickly diagnose and resolve common Resolute Billing issues, including:
- Incorrect billing codes
- Patient account discrepancies
- Insurance claim rejections
- Incorrect billing codes
- Follow a checklist or flowchart for efficient live support diagnosis.
- Follow a triage process to prioritize issues by severity:
- Critical Issues: Immediate action required (e.g., billing affecting patient care).
- High Priority: Significant impact on client operations, but not urgent.
- Medium/Low Priority: Non-urgent issues for routine follow-up.
- Critical Issues: Immediate action required (e.g., billing affecting patient care).
Client Communication
Continuous Improvement and Training
Training Resources and Peer Support
Must-Have Skills and Experience:
Problem-Solving & Analytical Skills (2-5 years of experience):
- Proficient in diagnosing issues in the Epic system, particularly Resolute Billing. Able to analyze workflows and troubleshoot technical problems with accuracy and efficiency.
- Able to clearly explain complex billing and system issues to clients in understandable terms. strong listening and responsiveness are essential.
- Skilled in using tracking and ticketing systems for accurate and timely issue documentation, with strong organizational skills for prioritizing multiple issues and tasks.
location: Atlanta, Georgia
job type: Contract
salary: $45 - 50 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
o Analysts should be trained to recognize common Resolute Billing issues, such as:
§ Incorrect billing codes
§ Patient account discrepancies
§ Insurance claim rejections
o Develop a checklist or flowchart to assist in quick identification during live support.
o Establish a clear triage process for prioritizing issues based on severity and impact:
§ Critical Issues: Immediate resolution required (e.g., billing affecting patient care).
§ High Priority: Issues that affect client operations but are not urgent.
§ Medium/Low Priority: Non-urgent issues that can be addressed in routine follow-up.
o Utilize a standardized system for documenting issues:
§ Tracker System: Input detailed notes on the issue, actions taken, and follow-up steps.
§ Ticketing System: Create and manage tickets for all issues requiring further investigation.
§ Email Communication: Document issues discussed with clients via email for a clear record.
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
