Responsibilities:
- Analyze and resolve application issues in production.
- Documenting Resolutions in Schwab's Knowledge Article System.
- Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
- Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
- Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
- Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
- Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
- At least three years' experience in production support of voice applications including IVR, Session Border Controllers, Genesys Voice, CTI Softphone technology, VoIP, Contact Center Cloud Technology
- problem-solving and decision-making skills as well as poise under pressure
- Experience working an Agile environment
- communication and interpersonal skills
- Solid understanding of automated deployment processes and tools such as Bitbucket/Bamboo and/or Jenkins (plus)
- Genesys Cloud (Chat and Email) or NICE inContact Cloud
- Solid Linux Operating system College degree in Computer Science
- Experience with configuring System Monitoring and Alerting Tools for a Contact Center Environment (Splunk, AppDynamics, ITSI, etc)
- Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
- Experience in troubleshooting/debugging application issues.
- Change Management, Incident management, Problem management, Root Cause analysis
- Knowledge of Load balancing tools and F5 Load balancers a plus
location: Westlake, Texas
job type: Contract
salary: $29.37 - 34.37 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Analyze and resolve application issues in production.
- Documenting Resolutions in Schwab's Knowledge Article System.
- Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events
- Coordinate and provide off hours Release/Deployment/Maintenance support and application health validation as requested.
- Maintain a full working knowledge of the Contact Center applications including error handling, alarming and monitoring
- Maintain Schwab's current Contact Center platforms and push for new technologies/advancement in the IVR, Voice, Chat and Email arenas
- Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with Schwab's security standards and guidelines. Manage and work with various infrastructure teams, vendors, and peers
qualifications:
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
