Are you passionate about technology and eager to make a tangible impact in a fast-paced environment? Join our clients role as an IT Helpdesk Support Specialist and be at the heart of our IT operations, ensuring our teams stay connected and productive.
In this role, you'll tackle diverse challenges, from deploying and maintaining workstations to troubleshooting technical issues and contributing to critical security initiatives. You'll have the chance to work on meaningful projects, hone your technical skills, and collaborate with a dynamic team that values innovation and excellence.
If you're looking for a role where your expertise will be recognized, your ideas will shape processes, and your career will grow, this is the perfect opportunity to thrive and make a difference!
Please send me your resume if interested or reach out if you have any question!
Matias Rodriguez
Account Manager - PPO
Randstad Digital
Matias.Rodriguez@randstaddigital.com
location: PURCHASE, New York
job type: Permanent
salary: $56,000 - 66,000 per year
work hours: 8am to 4pm
education: Associates
responsibilities:
As an IT Helpdesk Support Specialist. You'll provide essential support to users, solve technical problems, and ensure smooth operations across our workstations.
- Assist with a variety of tasks, including and not limited to:
- Imaging, maintenance, and deployment of workstations (including peripherals).
- Perform approved software installations and upgrades.
- Backup job verification.
- Imaging, maintenance, and deployment of workstations (including peripherals).
- Monitor our ITSupport inbox and phone calls:
- Document requests and problems in our Helpdesk ticketing system.
- Troubleshoot issues.
- Ensure resolution in a timely manner.
- Document requests and problems in our Helpdesk ticketing system.
- Escalate issues to the Lead Support Specialist as needed.
- Ensure all user workstations are secure, up to date with antivirus software, and patched with the latest updates.
- Ability to assist in incident response as well as follow up on workstations identified with security vulnerabilities.
- Assist with administrative tasks like user setup, mobile device deployment and configuration.
- Submit a daily recap report and contribute to daily team meetings.
- Complete office audits to ensure workstations meet company standards.
- Ability to work on special projects assigned by management.
- Provide feedback on recurring issues, suggest
qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
