Responsibilities
Provide on-going support of live applications including but not limited to on-site, telephone support, system maintenance, system enhancements and upgrades. Support and educate end users with Epic clinical and complementary imaging applications. Answer end user how-to questions. Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions. Identify and resolve issues and facilitate appropriate escalation for timely resolution. Assist with developing and executing user acceptance testing plans including creation of test cases. Conduct formal presentations and prepare presentation for project level work. Prepare end user training materials. Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed. Provide service to users, according to the defined service level agreements. Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies. Assist in identifying and recommending best practices for business analysis, training and end user support functions. Communicate status on various project/program efforts to leadership, internal stakeholders and manages expectations. Analyze business processes to ensure accurate system configuration. Document and analyze business processes and drive business process improvement workflows. Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. Create and run reports as needed using tools such as Workbench and ServiceNow. Other duties as assigned.
Qualifications
Skills
- epic
- epic
- epic
- Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
location: SOMERVILLE, Massachusetts
job type: Contract
salary: $65 - 75 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Provide on-going support of live applications including but not limited to on-site, telephone support, system maintenance, system enhancements and upgrades. Support and educate end users with Epic clinical and complementary imaging applications. Answer end user how-to questions. Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions. Identify and resolve issues and facilitate appropriate escalation for timely resolution. Assist with developing and executing user acceptance testing plans including creation of test cases. Conduct formal presentations and prepare presentation for project level work. Prepare end user training materials. Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed. Provide service to users, according to the defined service level agreements. Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies. Assist in identifying and recommending best practices for business analysis, training and end user support functions. Communicate status on various project/program efforts to leadership, internal stakeholders and manages expectations. Analyze business processes to ensure accurate system configuration. Document and analyze business processes and drive business process improvement workflows. Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. Create and run reports as needed using tools such as Workbench and ServiceNow. Other duties as assigned.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
