Randstad Digital is looking for a Qualifications: technically minded individual with a strong capacity for dissecting problems within parts substitution chains and executing root cause recovery models to improve the customers' ability to get the right part for servicing their car.
o Requirements: 2+ years of experience with parts from a technical perspective, automotive retail, and/or process development
location: Atlanta, Georgia
job type: Contract
salary: $25.00 - 27.63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Frequency Daily / Monthly % of Time Assist PAC and other MBUSA departments by determining the correct spare part for a specific application when that information is not available in regular tools (e.g., EPC). Research and analyze the data from the production sequencing systems, factory purchasing records, engineering drawings, consult with the vendor, and utilize other conventional and non-conventional tools. Ensure accuracy of MBUSA Parts supersession chains.
- Check new part numbers for technical accuracy and applicability to USA models. Review new model and major face-lift parts lists from Germany for technical accuracy and applicability to USA models. Extract minor face lift and model year change parts lists from relevant systems and review for technical accuracy and applicability to USA models.
- Support development of and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Report current inquiry trends and work with team to develop new tools as necessary to resolve current and anticipated issues. Support various MBUSA departments by creating special parts information, listings and kits.
- Serve as the technical authority on spare parts. Provide advice and recommendations to other MBUSA departments, MBUSI, and DAG as a consultant on market-specific tactical and strategic parts issues.
- Assist in the processing of parts orders requiring special handling, such as orders for new engines or transmissions, to ensure the usage of these high-value or low availability parts meet policy guidelines.
- Maintain the accuracy and effectiveness of the Electronic Parts Catalog (EPC) and serve as customer advocate by assisting in the development and shaping of the direction of the EPC application for the market, and ensuring new features are implemented in a timely fashion. Review error reports and other information, confirming issues, issuing correction notes to dealers and other customers, and advising responsible areas of the need for corrections. Serve as customer advocate by supporting the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion. Liaison with IT as the business unit to ensure system availability and performance meet market needs. Analyze the results of dealer surveys to develop corrective action plans and new feature requirements.
- Assist in the development and delivery of educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Review current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support Parts & Service Marketing and other departments by creating special parts information, listings and kits. Assist in the regular training of new Parts Technical Analysts and Dealer Parts Services agents.
qualifications:
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
