Under limited supervision, provides a deep understanding of technical products and services along with capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. Ability to handle multiple interactions at once, and work in a fast-paced environment.
location: Irving, Texas
job type: Contract
salary: $19 - 20 per hour
work hours: 7am to 3pm
education: High School
responsibilities:
Required Skills -Helpdesk, Active Directory, Microsoft Office, Communication / Customer Service
Job Duties -Provide assistance to end users that require guidance with issues.
Throughout shift work towards continuous improvement.
Take escalation calls when required from the customers or standard analyst.
Job Requirements -A strong customer focus is required, this position includes frequent interaction with associates at all levels of the organization
Desired Skills & Experience -ITSM systems such as ServiceNow, Bomgar, Active Directory, Citrix, Basic hardware troubleshooting
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
