Description
Targeted Years of Experience: 3-5 years
Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
When a customer has a problem, you'll be the one to help them out (even if it means getting a little creative), and if you can't fix it, you'll find someone who can. You'll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
What we're looking for...
- You exemplify values of integrity, accountability, respect, and excellence in all your work. You're organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
- You'll need to have:
- Bachelor's degree or relevant work experience.
- Fluency in English (written and verbal).
- Experience with networking (e.g., routing, switching, and wireless technologies).
- Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
- Ability to obtain a Government Confidential Security Clearances
- A degree in IT.
- A degree in Information Technology (IT).
- Cisco certification (e.g., CCNA or JNCIA).
- Experience in a service provider or a service desk environment.
- Understanding of ITIL methodology.
- Computer knowledge (ideally with ticketing software).
location: Cary, North Carolina
job type: Contract
salary: $44 - 54 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Maintaining devices in customer networks.
- Documenting every interaction using one of many tool sets provided.
- Advocating for customers by escalating unresolved issues to the next level of support.
- Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
- Maintaining user, customer, and departmental confidentiality at all times.
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
