Required:
- Excellent verbal and written communication skills required
- Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
- strong customer focus ability to probe customer needs and translate customer requirements into system specifications required
- 2-3 years of business analyst experience required
- strong business acumen superb knowledge of business processes and CRM best practice required
- 1 years of strong operational experience with SalesForcecom preferred
- Salesforcecom administrator certification a strong plus
- Bachelors degree in business or information systems preferred
- Skills: Salesforce Administration, Salesforce Field Service, Salesforce Platform app builder
location: Franklin, Tennessee
job type: Contract
salary: $52.00 - 59.25 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
Responsibilities:
- Manage the collection and implementation of business process requirements for SalesForce.com
- Work in a cross functional environment with various business groups IT and end users to identify document and communicate business processes
- Create Requirements for maintaining and enhancing visual layouts workflow rules and business logic layer to streamline and enhance business processes and improve user experience
- Work with the development teams to implement and integrate thirdparty products applications on the forcecom platform
- Work with IT and Salesforcecom and other 3rd party vendors to maintain smooth operation and performance of the platform
- Coordinate and lead user acceptance tests with the business units and end users against business requirements
- Maintain key system metrics to track trends in usage adoption and data integrity
- Train end users prepare related documentation requirements training materials process and data flows use cases functional design etc participate in crossfunctional teams communicate key messages or address critical questions from the user base involving the CRM
- Perform system administrator function of the Salesforcecom CRM application Responsible for maintaining functional areas of contacts relationship accounts opportunities dashboards and reports
- Create and execute queries and reports maintain user roles security and profiles
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
