**W2 only- no C2C, no sponsorship, no visa**
**must be local to Charlotte, Pennington, OR Plano (3 days/week onsite is a MUST**
additional notes:
Experience with Teams, MatterMost & Symphony is a MUST. Must expertise maintaining and supporting on-premise infrastructure of the application. Symphony, Mattermost, skype. Then AWS and splunk. They want someone who can work with the operational side but also the engineers.
Keys to the role:
- Solid experience supporting Skype for Business and Microsoft Lync infrastructure. Knows the Skype platform in and out.
- Hands on scripting w/ Microsoft PowerShell. SQL Server & monitoring technologies are a big plus.
- Good understanding of Active Directory, working around build outs of new server/database, virtual Microsoft environment.
- Support and service delivery mentality, excellent written & verbal communication skills. Someone who can stand up the engineers and can question them.
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
- Manage and support infrastructure applications and related data repositories on a day to day basis
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
- Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
- Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
- Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
- Installs, configures and troubleshoots Application(s) used to support IT Services
- Acts as third level resources for Collaboration application(s)
- Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
- On-Call support responsibilities (coverage nights & weekends)
Required Skills
- 2 to 4+ years' experience with Microsoft Lync/Skype (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
- 2+ years Microsoft PowerShell and scripting technologies
- Experience with monitoring technologies (SCOM, SiteScope & Prognosis)
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
- Experience with virtual platforms (client and server) and Microsoft Office products
- Capable of working effectively under a high pressure and demanding work environment
- Proven experience in problem identification, troubleshooting and resolution
- Excellent written and verbal communication skills
- Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Actiance, and Integrated Research
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
location: Charlotte, North Carolina
job type: Contract
salary: $55 - 58 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
