Adobe Commerce Support Engineer
Job Summary
We are looking for a highly skilled Adobe Commerce Support Engineer to join our team and provide technical support and maintenance for our Adobe Commerce platform. This role requires in-depth knowledge of Adobe Commerce (Magento) and involves troubleshooting, diagnosing, and resolving technical issues to ensure optimal platform performance. The ideal candidate will have a strong support background and the ability to assess and prioritize tasks efficiently. They should be proactive, detail-oriented, and capable of working in a fast-paced environment while delivering high-quality support.
Key Responsibilities
- Technical Support and Troubleshooting: Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime.
- Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks.
- Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices. Is familiar with Adobe's Site-Wide Analysis Tool (SWAT).
- Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience.
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team's knowledge base and support efficiency.
- Language: PHP
- Adobe Commerce (Magento) Expertise: In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization.
- Problem-Solving and Analysis: Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues.
- Prioritization and Task Management: Demonstrated ability to assess, prioritize, and manage tasks based on urgency and impact.
- Security and Compliance: Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates for a secure environment.
- Collaborative Communication: Effective communication skills for liaising with development teams and documenting complex technical issues.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience: Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization.
- Additional Skills: Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution.
location: WASHINGTON, District of Columbia
job type: Contract
salary: $70 - 85 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Key Responsibilities
- Technical Support and Troubleshooting: Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime.
- Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks.
- Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices. Is familiar with Adobe's Site-Wide Analysis Tool (SWAT).
- Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience.
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team's knowledge base and support efficiency.
qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
