Looking for motivated IT professionals seeking opportunities for advancement with a Fortune 100 company that is looking to expand their service desk operations both locally in the Columbus, Ohio area as well as offering fully remote positions across the US. ...............................................
location: COLUMBUS, OHIO
job type: Contract
salary: $16 - 18 per hour
work hours: 8am to 4pm
education: High School
responsibilities:
Required Skills -strong communication skills, knowledge of planning, management
and execution of Accelerated Solutions Deliver framework, Information Security acumen.
Influencing, negotiating and priority setting needed. Insurance/financial services industry
knowledge a plus.
Job Duties -? Performs work in adherence with IT Service Management best practices.
? Supports delivery teams in their release activities.
Helps to ensure currency data in configuration management tools (i.e., Athena,
APRM, ServiceNow).
?
? Administers simple to moderate security vulnerability remediation.
Watches end-to-end production business and flows, paying special attention to
completion of batch flows and those with financial impact to ensure data currency.
?
Installs simple to moderate software upgrades and configures changes, including
planning, scheduling, testing and coordination.
?
Supports test environments, including code moves, file creation, special batch run
creation, configurations changes, batch flow monitoring and online support, including
the refresh of test data if needed.
?
Proactively and reactively manages processing events to meet Nationwide's internal
and external commitments.
?
Delivers application functionality and services against defined Service Level
Agreements (SLAs) and Operating Level Agreements (OLA).
?
? Maintains operational knowledge of platforms, technologies and applications.
Assists in the application or infrastructure production reporting/analysis and technical
support services.
?
Communicates routine status of issues/incidents (including business impact) by
partnering with Enterprise Command Center (ECC) to allow for immediate response
to service disruptions. Communicates root cause analysis and critical situation
findings to Technology leaders.
Job Requirements -Undergraduate studies in computer science, management information systems or a related field is preferred.
Desired Skills & Experience -One or more years of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem.
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.