We are seeking a dedicated UAM Ticket Dispatcher to join our team. The ideal candidate will be responsible for monitoring the ticket queue and ensuring that all incoming requests are promptly and accurately assigned to the appropriate agents. This role requires a keen eye for prioritizing tasks based on urgency and complexity, with the goal of maintaining high service levels, reducing response times, and supporting our UAM team in delivering excellent customer service.
location: Lynchburg, Virginia
job type: Contract
salary: $27 - 28 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Required Skills - Organization, communication, time management, technical understanding
Job Duties -
Monitor Ticket Queue:Continuously track incoming tickets in the UAM queue, ensuring that they are addressed promptly.
Prioritize Tickets:Assess the urgency and complexity of tickets and prioritize them accordingly to meet service level agreements (SLAs).
Assign Tickets:Accurately assign tickets to the appropriate agents or teams based on their expertise and workload.
Track Ticket Progress: Follow up on open tickets to ensure they are being addressed in a timely manner and escalate issues when necessary.
Communicate with Teams:Maintain clear and effective communication with agents, providing them with relevant ticket information and updates.
Manage Ticket Escalations: Identify tickets that require escalation and ensure they are directed to the appropriate level of support.
Job Requirements - Experience with Service Now is required for this position.
Desired Skills & Experience - 1-3 years of experience working in a desktop support environment
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
