Under the general review of the IT Solution Center (ITSC) Supervisor, this position provides support for customer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity. It will also provide backup support for Identity and Access Management (IAM) activities for ETF.
location: MADISON, Wisconsin
job type: Contract
salary: $34.33 - 39.33 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- This position will provide user assistance with automated identity proofing systems and processes.
- Identity verification will use demographic and other information and software tools to validate documents such as passports and driver's licenses.
- If an identity cannot be verified, this position will analyze reason and informational codes from system transactions to determine if a user is fraudulent or to determine next steps for providing assistance.
- In situations where using the automated systems is not feasible, this position will offer alternatives, including in-person meetings at ETF offices.
- This position along with other business partners across the agency will help to ensure all personal information and other data is safeguarded.
- This position will recommend process and service enhancements to address the business needs of identity proofing and verification.
- The IAM duties will include user provisioning, on-boarding and off-boarding processes, identity lifecycle and access management, user access changes, preparing documentation and reviews for audits, acts as the point of contact for audit issues, and consults with business units when implementing access level changes or implementation of new systems.
- The position will help ensure the quality and accuracy of user system access.
- Excellent Communications skills: Ability to communicate with customers clearly and effectively over the phone, video calls, and in-person.
- Ability to handle difficult situations calmly and empathize with customers.
- Ability to analyze data and transaction codes within technical applications and dashboards.
- Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records.
- Attention to detail: Ensure accuracy when recording and updating system information and documentation.
- Knowledge on concepts of authentication, authorization, and multi-factor authentication.
- Understanding of agency audit and compliance requirements.
- Ability to provide user administration in a Windows environment using tools such as Entra ID, Active Directory, and MS Authenticator.
- Experience in a role verifying individual identities using identity proofing tools and software.
- Experience detecting and investigating fraud associated with attempting to gain system access for malicious purposes i.e. document manipulation, identity theft, and social engineering tactics.
- Experience handling identity proofing/verification in-person or remotely on-line.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
