Location: Westlake, TX or Salt Lake City, UT
Required Skills:
- Experience with Interactive Voice Response (IVR), VoIP and Call Center technologies (Prefer Genesys).
- Scripting (python preferred, java or bash).
- AWS and/or Azure
- Experience with Powershell and Python scripting
- Experience with programming languages including Java.
location: Roanoke, Texas
job type: Contract
salary: $62 - 63 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Knowledge of ITIL practices
- Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
- Experience leading technology environment stability and availability.
- Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
- Experience with Agile software development methodologies, delivery projects, and implementation.
- Knowledge of basic networking (ping, traceroute, DNS)
- Experience with search and analytics engines (Splunk, ELK...)
- EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
- Experience with Linux/UNIX and Windows operating systems
- Experience with workflow design, data analysis, and requirements identification/specification
- Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
- Experience with CI/CD pipelines and associated technologies
- Experience with Powershell and Python scripting
- Experience with programming languages including Java.
- Production support experience with financial systems
- Demonstrated creative and abstract thinking
- Communication (written and verbal) and interpersonal skills
- Positive relationship management and facilitation skills
- Analytical and/or project management skills required
- Ability to provide 24x7 support for the production environments
- Provide support coverage for 1:30pm EST - 9:30pm EST
- Problem solving and troubleshooting skills
- Understanding of financial services industry a plus
qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
skills:
- Professional Engineer
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
