- 50%: Customer service skills to include phone support and ticket support.
- 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
- 10%: Analyze operations and arrange components into logical sequences.
- Ability to remote into systems to assist in call resolution.
Desktop Support
Helpdesk Support
Customer Service
location: Augusta, Maine
job type: Contract
salary: $22.60 - 27.60 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Monitors state network and state applications for completion and errors. Reports errors according to SOP's.
- Acts as an extension to the Service Desk taking after hour's calls to assist with troubles.
- Enters all calls into an internet-based tracking system, Assyst.
- Discriminates between critical and non-critical jobs and contacts programmers as necessary.
- Browse pending, ongoing, and completed RFC's, to keep a general knowledge of changes occurring, or that have been completed.
- Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
- Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
- Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
- Ability to follow written and oral instructions
- Ability to lift 35 lbs.
- Windows 10, Intermediate
- Microsoft Office 365, Beginner
- PC/Laptop, Intermediate
qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
