Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service court customers throughout the state and will be based in the Madison, Wisconsin.
location: Madison, Wisconsin
job type: Contract
salary: $21.66 - 26.66 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- 1) Provides maintenance and support for Wisconsin Court System software and hardware.
- 2) Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.
- 3) Provides technical customer support to all court system employees and takes corrective action.
- 4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
- 5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.
- Ability to setup computers, related peripherals and audio/visual equipment.
- Knowledge of computer operating systems and hardware.
- Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
- Skill in technical troubleshooting.
- Skill in providing professional customer service.
- Skill in verbal and written communication.
- Knowledge of local and wide area networking.
- Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
- - Associate's Degree in computer science, computer technician, or related field.
- - Experience providing phone?based technical support.
- - Experience in computer hardware and software support and maintenance.
- - Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
- Education and Experience Preferred:
- - Experience or training in supporting audio/visual technologies including video conferencing tools.
- - Experience or training in supporting Windows Server.
- - Experience or training in supporting Remote Desktop Services (Terminal Services).
- - Experience or training in supporting Active Directory and Group Policy.
- - Experience or training in supporting Local Area Networks.
- Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the Wisconsin with overnights.
- Contacts
- Works closely and on a routine basis with others in CCAP and the Wisconsin Court System including clerks of circuit court and county staff, the judiciary and their staff, county information technology and facilities staff, network administrators, court system department managers, and their staff and consultants.
- The Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably low noise levels. Travel to off-site locations is frequently required for installation and maintenance of computing equipment throughout the state, and will fluctuate based on work plans.
- The Field Service Technician requires a significant amount of physical effort. Physical demands include frequent lifting, standing, walking, sitting, handling, grasping, talking, hearing, repetitive motions, and hand-eye-foot coordination. Physical demands can also include occasional reaching and feeling, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and crawling. Employee will occasionally move objects weighing up to 75 pounds
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
