We are looking for a skilled individual to manage the daily monitoring of staffing and personnel matters, exercising discretion and independent judgment with minimal supervision. This role will also oversee both internal and external client service support, including managing relationships with support teams. Daily tasks will involve interacting with support staff, addressing inquiries or issues, and handling escalated matters with engineering. Additionally, the individual will provide regular progress updates to upper management through reporting.
location: SAN ANTONIO, Texas
job type: Permanent
salary: $90,000 - 110,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Oversee ongoing support for business applications, addressing troubleshooting, issue resolution, and regular maintenance for medium to complex systems. Manage the creation and upkeep of beta environments and conduct post-production testing of applications.
- Collaborate with stakeholders to gather and document business requirements for new applications, enhancements to existing systems, bug fixes, and prioritization of these initiatives.
- Lead a team of Application Analysts within a highly complex organization, influencing cross-functional partners and leaders to achieve organizational goals.
- Manage the implementation and configuration of new business applications, working closely with the development team to gather feedback and ensure alignment with business needs and best practices.
- Partner with direct reports to develop and deliver training sessions for end-users, ensuring effective utilization of business applications across all operational teams.
- Mentor and support team development while driving process improvement initiatives, including automating tasks, working with the development team to eliminate manual work, and enhancing the experiences of support agents and the communities served.
- Perform other duties as assigned.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field from an accredited college or university.
- 5-7 years of experience in analyzing IT business processes, software applications, IT platform design, and IT documentation, with a solid understanding of application/IT platform data systems and operations.
- 3-4 years of experience in people management and leadership roles.
- Exceptional organizational and planning skills.
- strong multi-tasking abilities.
- Advanced data collection and analysis skills.
- Excellent problem-solving, analytical, and multi-tasking abilities.
- Skilled in negotiation and prioritization.
- Expertise in managing deadlines and complex problem-solving.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel).
- Excellent verbal and written communication skills.
- Ability to work collaboratively and build relationships.
- strong organizational and prioritization skills.
- Flexibility and adaptability in a dynamic environment.
- Ability to travel locally or nationally by car or plane.
- Capability to sit for extended periods performing sedentary tasks.
- Ability to stand, stoop, and kneel for long periods when filing.
qualifications:
- Experience level: Manager
- Minimum 7 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
