We are seeking a detail-oriented IT Operations and Contract Management Analyst with a background in contract operations and government contract reviews to join our team in Washington, DC. This is a hybrid position near Union Station in DC (3 days of onsite work each week).
Candidates with prior experience as a Contracting Officer's Technical Representative (COTR) are highly preferred. This role supports the governance and management of key IT service management processes, including Incident, Change, and Problem Management, while also playing a critical role in contract oversight and vendor management.
The successful candidate will collaborate with cross-functional teams to improve IT operations, ensure compliance with contract requirements, facilitate key meetings, and uphold service delivery standards. With a focus on process improvement, contract analysis, and vendor performance, this role requires excellent analytical and communication skills, along with the ability to drive operational excellence in a fast-paced environment.
Qualifications
- Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent experience.
- Demonstrated experience in contract operations, government contract review, and vendor performance management.
- Prior experience as a Contracting Officer's Technical Representative (COTR) is strongly preferred.
- Great customer service, communication, and interpersonal skills.
- Knowledge of Six Sigma/Lean principles and ITIL certification is preferred.
- Familiarity with IT operations, service management functions, and KPI reporting.
- Analytical capabilities with expertise in process improvement and vendor performance management.
location: WASHINGTON, District of Columbia
job type: Contract
salary: $50 - 57 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Oversee the governance and execution of Incident, Change, and Problem Management processes.
- Review and provide detailed analysis of government contracts and operational agreements to ensure compliance with terms and conditions.
- Document service management activities, including meeting notes, process improvements, and contract-related operational agreements.
- Facilitate gate reviews, change advisory boards, IT operational meetings, and contract performance reviews.
- Act as a liaison between business units, IT teams, and contract management teams to deliver compliant and efficient solutions.
- Utilize structured methods to gather, analyze, and document process improvement and contract compliance requirements.
- Validate completeness and readiness for production release while ensuring contract deliverables are met.
- Investigate, resolve, and escalate service-related issues while monitoring metrics for customer satisfaction and vendor contract performance.
- Promote awareness of IT Service Management processes, contract compliance standards, and operational best practices across departments.
- Ensure effective vendor management practices, including KPI development, contract execution, and performance monitoring.
- Provide expertise in government contract management processes, including Ariba On-Demand and forensic accounting.
qualifications:
- Experience level: Experienced
- Minimum 6 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
