Description:
Position Summary:
- The Global Marketplace, Program & Strategy team is responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.
- Core Functions include Define, develop and review the Standard Operating Procedures (SOPs). Understand and use various custom tools to support program operations.
- Identify and monitor program performance KPIs. Communicate closely with cross-functional partners to address non-routine questions as they arise. Prepare reports detailing program status to date
- This position is responsible for scaling and operations of Marketplace Business Gating Program. An individual in this position will be expected create, update and review gating rules to ensure we are capturing the correct assortment to be restricted.
- Bachelor's or Masters degree (Business or Technical field preferred)
- 2+ years of experience in program operations and technical support roles
- Analytical skills: MS Excel® skills, incl. functions (logical, lookup and reference, math and trigonometry, etc.) & pivot tables; Excel Macros, SQL, and Python skills preferred
- Experience performing quantitative and qualitative research and communicating results to leadership
- Excellent personal task management skills and ability to handle multiple assignments
- written (including email) and verbal (including phone) communication skills
- Prior eCommerce and/or Supply Chain experience is a plus.
location: Sunnyvale, California
job type: Contract
salary: $25.78 - 35.78 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
What are the day-to-day responsibilities?
Analyst will be building, maintaining and troubleshooting business rules that restrict specific assortment from being listed on MP.
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
