Our Client is looking for a HelpDesk, local to Trenton NJ.
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
location: Trenton, New Jersey
job type: Contract
salary: $14.66 - 19.66 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- - Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- - Maintain a working knowledge of Help Desk and IT Operations procedures.
- - Log all incoming problems and requests and actions taken to resolve them.
- - Provide first response help desk support to all customers and users.
- - Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- - Provide support for AOC business applications.
- - Provide follow-up status to end-users in accordance with specified support policies and procedures.
- - Ensure closed problems are adequately documented.
- - Microsoft Windows 10
- - Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
- - Experience using Microsoft Excel, Word and Visio
- - Must have good clear communication skills
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
