Provide Level 2 helpdesk support. Answers more complex questions about installation and operation of assigned products and escalating all other issues to Level 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies.
location: Denver, Colorado
job type: Contract
salary: $21.81 - 22.25 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
This role is for a PC refresh technician who would be responsible for replacing outdated hardware with new, pre-built equipment across various locations within the metro area. This resource will be working with end users to coordinate and schedule time for the refresh. Although most devices will be pre-configured, some minimal software installation may be required. This role involves traveling to multiple sites, including both office and power plant environments, with a target of completing 35-40 device refreshes per month. This resource will work with another refresh tech building computers, deploying new equipment and processing the old equipment returned. After they deploy the new equipment, if the user has issues, the tech will manage those issues and escalate to the larger Deskside team if needed
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
