- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities.
- Identify and apply potential improvements related to the environment for an application.
location: Augusta, Maine
job type: Contract
salary: $24.26 - 29.26 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support.
- Serve as a point of contact for communication and coordination of service outages.
- Attend and participate in bi-weekly team and problem review meetings.
- Manage the retirement and disposal of obsolete or broken computer equipment.
- Coordinate the procurement and installation of new computer hardware and software.
- Coordinate virus protection software programs within departments.
- Understand the installation of software patches and upgrades.
- Provide input to training and/or documentation materials regarding latest technical and functional design changes.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are being performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Ability to work in a team environment.
- strong communication skills; both written and spoken
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
- Make recommendations on functional and technical improvements to the environment.
- Participate in performance and volume analysis and design.
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serve as the point of contact for technology support and services.
- Serve as the point of integration between the business functions of the department and the technology requirements of the department.
- Provide desktop computer support
- Serve as a point of contact for communication and coordination of service outages
- Attend and participate in bi-weekly team and problem review meetings
- Manage the retirement and disposal of obsolete or computer equipment.
- Customer Service
- Desktop Support
- Inventory Control
qualifications:
- Experience level: Experienced
- Minimum 4 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
