This role is fully telecommute but must sit in Canada.
Requirements:
- Knowledge of troubleshooting Windows Operating Systems, Server and Wks
- Basic knowledge of TCP/IP network operation
- Basic Knowledge of Active Directory operation and troubleshooting
- 2 year Diploma program in Information Technology or equivalent experience
Preferred:
- Windows command line, Powershell, proficiency
- Detailed knowledge of TCP/IP and OSI model
- CCNA - Cisco Certified Network Associate
- Experience working in a Support Center
- Proficiency in Troubleshooting Active Directory
- Experience providing technical support in a collaborative environment.
- 2 year Diploma program in Information Technology or equivalent experience
location: CANADA, Minnesota
job type: Contract
salary: $20.00 - 20.25 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
- Responding to time sensitive support calls that can affect patient care.
- Scope and troubleshoot reported issues in Software and O/S ass well as identify potential infrastructure issues
- Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution.
- Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs.
- Manage ticket backlog of about 20-30 cases.
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
