Position Title: IT Solutions Architect - Enterprise Systems and Cloud Services
Position Overview: We are seeking a motivated IT Solutions Architect to join a rapidly growing IT team within a mission-driven organization. In this role, you will design, implement, and support complex IT solutions across the enterprise while ensuring the efficient and effective use of these solutions by our users. Your expertise will drive operational improvements, streamline infrastructure, and enhance service delivery.
Key Responsibilities:
- Collaborate with cross-functional teams across the organization to gather requirements, evaluate, design, and implement critical business software solutions, ensuring they align with organizational goals and improve existing processes.
- Continuously monitor service health and enhance proactive monitoring processes for better service insights, early alerts, and optimized service management.
- Provide leadership and guidance to Software, Digital teams, and system administrators to promote best practices and efficient technology use across the organization.
- Define and document standards for systems design, testing, implementation, and security, ensuring all team members adhere to best practices and compliance regulations.
- Develop and maintain comprehensive Standard Operating Procedures (SOPs), Knowledge Base articles, and Troubleshooting Guides, empowering both users and administrators with self-service capabilities.
- Drive scripting and automation initiatives to address common challenges, improve efficiency, and streamline routine IT tasks.
- Serve as the go-to resource for resolving complex IT issues in a proactive and timely manner.
- Partner with the VP of IT & Security to identify skills gaps, provide training, and help build a robust and resilient IT function within the organization.
- Education:
- Bachelor's Degree in Information Technology or a related field.
- Experience:
- Minimum of 5 years of hands-on experience managing and implementing solutions on Microsoft Azure.
- 5+ years of experience troubleshooting and resolving IT service issues, using logical problem-solving techniques to identify root causes and effectively address issues even when unfamiliar with the service.
- At least 3 years of experience in engineering new enterprise solutions from start to finish, including requirements gathering, implementation, documentation, and operational handoff.
- Significant experience managing complex multi-forest, multi-tenant, and multi-cloud environments, with the ability to configure, upgrade, manage, and troubleshoot these systems.
- Minimum of 5 years of hands-on experience managing and implementing solutions on Microsoft Azure.
- Technical Expertise:
- Expertise in Microsoft 365 services, particularly Entra ID (formerly Azure Active Directory), Teams, SharePoint, Security and Compliance Center, Intune, and Defender for Endpoint.
- Experience working with Microsoft 365 integration and migration projects (e.g., on-premise to M365, M365 to M365, Google to M365).
- Experience with Azure Government, Microsoft 365 GCC High, and AWS GovCloud environments preferred.
- Knowledge of Fortinet network equipment is a plus.
- Expertise in Microsoft 365 services, particularly Entra ID (formerly Azure Active Directory), Teams, SharePoint, Security and Compliance Center, Intune, and Defender for Endpoint.
- strong problem-solving skills with the ability to address complex IT issues in a timely and effective manner.
- Ability to define and maintain robust IT standards and best practices across systems, security, and service delivery.
- Experience in designing and implementing scalable, secure, and highly available enterprise IT solutions.
- strong scripting and automation skills for improving efficiency and solving common IT challenges.
- Ability to work in a collaborative, cross-functional environment, providing guidance and support to team members and stakeholders.
- Excellent communication skills to create clear documentation, facilitate knowledge sharing, and present solutions to both technical and non-technical teams.
location: New Kensington, Pennsylvania
job type: Permanent
salary: $90,000 - 110,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Work closely with personnel across the enterprise to gather requirements, research, evaluate, design, plan, implement, and support critical business software and services and improve existing processes and infrastructure.
- Monitor service health and improve proactive monitoring processes for better service insight and alerting.
- Provide guidance to Software and Digital teams and other administrators across the businesses.
- Define, document and follow standards and best practices for systems design, testing, implementation, and security.
- Document Standard Operating Procedures, Knowledge Base articles, and Troubleshooting Guides which promote user and administrator self-service.
- Drive scripting and automation to develop solutions to common problems.
- Serve as ultimate resource for resolution of complex problems in a timely and proactive manner.
- Work with VP, IT & Security to identify skills gaps and build the IT function.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
