A Desktop Support Technician plays a critical role in providing technical assistance and support to end-users within an organization. Their primary responsibility is to ensure that employees have functioning desktops, laptops, and other computing devices, as well as the necessary software and tools to perform their job tasks efficiently.
location: Borger, Texas
job type: Contract
salary: $20 - 27 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Required Skills - Desktop Technician, IT Hardware, ITSM Support, Network +, CompTIA A+
Job Duties -- Participate in the day-to-day handling of Help Desk duties to maintain agreed service levels.
- Work with CP Chem IT as needed during project coordination and planning.
- Assist with orientation and ongoing training of the IT Help Desk.
- Assist the help desk analysts with documentation within tickets and knowledgebase.
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
- Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
Job Requirements - High school diploma or equivalent; a bachelor's degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus.
Proven experience as a Desktop Support Technician or a similar role.
strong knowledge of Windows and macOS operating systems.
Familiarity with hardware components, peripherals, and troubleshooting techniques.
Excellent communication and customer service skills.
Ability to work independently and in a team.
Problem-solving and multitasking abilities.
Knowledge of remote desktop tools and remote support protocols.
Understanding of ITIL best practices is a plus.
Desired Skills & Experience - Understanding of ITIL best practices is a plus.
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
