Job Description:
Join the team as a Machine Support Specialist for Large Tractors! This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.
Key Responsibilities:
- Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
- Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
- Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
- Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.
Required Skills/Experience:
- Demonstrated professional communication skills with proven results both written and oral.
- Ability to work in a fast-paced environment and with metric-driven results.
- Demonstrated commitment to lifelong learning with the ability to understand complex systems.
- Proven ability to work collaboratively both in person and virtually.
- Attention to detail and accuracy.
- Ability to maintain a positive outlook within a fast-paced work environment.
- Willingness to travel up to 10% of the time.
Desired Skills/Experience:
- Experience working with CAN Communication Systems on vehicles.
- Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.
- Experience with John Deere 7R, 8R, and 9R tractors.
- Experience utilizing John Deere aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.
- Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.
- Experience with technical instruction and influencing without authority.
Education:
2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.
Recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and/or engines will be considered.
location: Waterloo, Iowa
job type: Contract
salary: $21.00 - 24.50 per hour
work hours: 9am to 6pm
education: Associates
responsibilities:
Join the team as a Machine Support Specialist for Large Tractors! This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.
qualifications:
- Experience level: Entry Level
- Minimum 2 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
