Job Summary: We are seeking an experienced Project Manager to join our team and support client escalations that necessitate technology updates and enhancements. This critical role encompasses capturing and translating client needs into actionable plans, coordinating across various teams, and ensuring the timely delivery of solutions. The ideal candidate will have a great background in both business and technology operations, exceptional communication skills, and the ability to drive consensus and influence outcomes.
Responsibilities:
- Act as the primary contact for clients during escalations, understanding their requirements and concerns.
- Collaborate with business and technology stakeholders to gather and document detailed client requirements.
- Translate client needs into comprehensive project plans, timelines, and milestones.
- Coordinate with cross-functional teams, including engineering, product development, and support, to ensure alignment and successful project execution.
- Continuously monitor project progress, proactively identifying risks and issues, and implementing corrective actions as needed.
- Communicate project status, updates, and outcomes to clients and internal stakeholders regularly.
- Foster relationships with clients, ensuring their satisfaction and maintaining a high level of trust and partnership.
- Influence and lead teams towards achieving project goals, facilitating collaboration and resolving conflicts.
- Contribute to process improvements and best practices in handling client escalations and project management.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Project Manager, preferably in a technology-focused environment.
- Great understanding of both business operations and technology systems.
- Excellent communication, leadership, and interpersonal skills.
- Demonstrated ability to manage multiple projects and prioritize tasks effectively.
- Experience with project management tools and methodologies.
- Ability to influence and motivate team members, driving successful project outcomes.
- Great problem-solving skills and a resilient, proactive approach to challenges.
location: DENVER, Colorado
job type: Contract
salary: $55 - 70 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities:
- Act as the primary contact for clients during escalations, understanding their requirements and concerns.
- Collaborate with business and technology stakeholders to gather and document detailed client requirements.
- Translate client needs into comprehensive project plans, timelines, and milestones.
- Coordinate with cross-functional teams, including engineering, product development, and support, to ensure alignment and successful project execution.
- Continuously monitor project progress, proactively identifying risks and issues, and implementing corrective actions as needed.
- Communicate project status, updates, and outcomes to clients and internal stakeholders regularly.
- Foster strong relationships with clients, ensuring their satisfaction and maintaining a high level of trust and partnership.
- Influence and lead teams towards achieving project goals, facilitating collaboration and resolving conflicts.
- Contribute to process improvements and best practices in handling client escalations and project management.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
