Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application suite in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions. \
location: Madison, Wisconsin
job type: Contract
salary: $19 - 24 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
- Documentation of all customer interactions within our ticketing system
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Manage tickets assigned in a timely manner.
- Determine the best solution based on the issue and details provided by the customer.
- Develop/modifying Knowledge Base documentation.
- PC and Mobile deployments, installation of software and assist customers with new devices.
- Image computers and complete post-image configuration
- Record events and problems and through resolution logs.
- 2-5 years experience working in a help desk environment.
- Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
- In-depth knowledge of computer systems and mobile devices.
- Proven experience as a help desk technician. - Ability to diagnose and resolve basic technical issues.
- Proficient with iOS and Android devices.
- Detail oriented and maintain confidentiality.
- Ability to work with minimal supervision.
- Customer-oriented and patient.
- Alternate weekly between on-site work in downtown
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
