We have a 5-6 month contract opportunity for a Clinical Analyst - Portal Maintenance and Support. This role is fully remote but must work CST hours.
Job Summary:
The Clinical Analyst will provide primary support for the patient portal across four hospitals. This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal. The technician will also support other clinical informatics tasks as needed.
Key Responsibilities:
Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
Offer excellent customer service, ensuring patient satisfaction and confidentiality.
Support clinical informatics tasks, including provider training and technology builds.
Assist with other provisioning tasks and static activities as required.
Maintain HIPAA compliance and ensure patient data confidentiality.
Potentially train on Meditech systems and other relevant technologies.
Qualifications:
Associate's degree in a computer-related field or equivalent training required.
3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
Exposure to clinical informatics or healthcare IT is a plus.
bilingual in Spanish is a plus.
Preferred Skills:
Familiarity with patient portals such as MyChart or MyRecord.
Basic understanding of clinical informatics and healthcare IT systems.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team
location: Warren, Michigan
job type: Contract
salary: $50 - 53 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
Offer excellent customer service, ensuring patient satisfaction and confidentiality.
Support clinical informatics tasks, including provider training and technology builds.
Assist with other provisioning tasks and static activities as required.
Maintain HIPAA compliance and ensure patient data confidentiality.
Potentially train on Meditech systems and other relevant technologies.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
