technical customer support associate analyst.

job summary:
Enterprise Healthcare client has an immediate opening for a highly motivated Technical Customer Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

 
location: Saint Louis, Missouri
job type: Contract
salary: $15.95 - 25.95 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
The mission of the Global Desktop Support (GDS) organization is to provide desktop support to our colleagues throughout the United States across both physical offices and a remote workforce while delivering the best possible experience to our colleagues. We are looking for a Technical Support Associate Analyst to join the Deskside Support Services (DSS) team. You will be responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. This position will install, configure, troubleshoot, and repair computer workstations while monitoring performance, diagnosing and resolving problems. You will provide accurate, timely and creative solutions to customer's computer and network problems while adhering to standard Technology practices and techniques.

Technical Assistance & Innovation

Provide basic colleague technical support including but not limited to:

Computer hardware diagnostic, troubleshooting, configuration, and refresh.

Software installation and troubleshooting.

Voice and video network diagnostic and repair.

Mobile device configuration, training, and diagnosis.

Recovery testing to confirm availability of systems where outages have occurred.

Manage basic ticket workflows including but not limited to:

Escalating unresolved issues in a timely manner.

Maintaining and tracking inventory of hardware in the appropriate systems.

Documenting and tracking status of colleague inquiries, coordinating appropriate response.

Proactively setting expectations with colleagues.

Following up to ensure colleague satisfaction.

Provide proactive support, maintenance, and innovation including but not limited to:

Implementing approved operating system enhancements.

Recommending system modifications to reduce colleague problems.

Interacting with other support groups to restore service and /or identify and correct colleague computing problems.

Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.

Perform other duties and responsibilities, as assigned.

 
qualifications:




Associates degree in computer science preferred or work related experience.









 
skills: Ideal candidate would have strong communication skills as well as the ability to coordinate troubleshooting between multiple teams.

Empathy and customer service skills.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.