The Technical Support Analyst will provide L1/L2 technical assistance with office equipment, office moves, minor maintenance, and set up/installation of IT equipment for staff. 70% of the role will be providing deskside technical support like troublshooting PC hardware and software and 20% of the role will be providing business operations support like set up of conference rooms and working with internal IT team. This role will also focus on refreshing laptops.
location: Washington, Washington, D.C.
job type: Contract
salary: $24.00 - 26.56 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Key Responsibilities:
- Provide technical support (30% remote, 70% hands-on).
- Troubleshoot and resolve hardware and software issues.
- Document user interactions and suggest improvements.
- Communicate clearly with users and support them across the country.
- Maintain a helpful and positive attitude.
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and solve problems.
- Dependable and flexible for remote and in-office support.
- Experience in technical support.
- Familiarity with remote support tools.
- Currently in ServiceNow ticketing system, moving to Jira JSM in a few months
This position offers remote work on Fridays, as the DC office is closed. The role is primarily in-office from Monday to Thursday, with occasional in-office work on Fridays for projects.
qualifications:
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and solve problems.
- Dependable and flexible for remote and in-office support.
skills:
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and solve problems.
- Dependable and flexible for remote and in-office support.
- Experience in technical support.
- Familiarity with remote support tools.
- Currently in ServiceNow ticketing system, moving to Jira JSM in a few months
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
