Our client is looking for a Desktop Support Technician eager to advance their career in the IT field. This is a contract-to-hire opportunity and the position will support a client ONSITE in the San Jose area. Responsible for supporting, maintaining, and implementing a variety of customer technologies and services. Customer service oriented with great communications skills are a big plus!
location: San Jose, California
job type: Contract
salary: $28 - 33 per hour
work hours: 9am to 6pm
education: Associates
responsibilities:
Position Summary
The Desktop Support Technician role is responsible for supporting, maintaining, and implementing a variety of customer technologies and services. The candidate will possess a strong work ethic and hands-on approach to customer interaction and time management. Prior knowledge in technology and user support is required in medium or larger sized environments.
A successful candidate must have strong interpersonal and communication skills with a customer first approach. Working as part of an engineering team is expected, however, the ability to work independently and effectively in a fast-paced environment will be critical.
Required Skills
- Experience with administering Windows, Mac, laptops, printers/copiers and desktops.
- Experience using basic operating system tools to troubleshoot configuration, software, and infrastructure problems.
- Experience with most basic system administration tools and processes; for example, ability to boot/shut down a machine, add and remove user accounts, install and license software packages, use backup programs, manage shared resources, add a computer to a network, and mount remote file systems.
- Experience with ticketing systems (specifically Jira) and processes including incident and request management.
- Experience with configuring phones and audio/visual support to Teams conference room.
- Experience creating and maintaining documentation for the purpose of reducing errors and streamlining processes.
- Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed.
- One to three years of experience within an MSP, VAR, ISP, NOC, or helpdesk environment.
- Prior experience with Active Directory administration.
- Good understanding of MS Windows Server support.
- Experience imaging workstations.
- Lab or clean room support experience
- IOT Support
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: Associates
skills:
- Desktop Support
- Active directory
- Helpdesk
- JIRA
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
