This position offers a unique opportunity to manage and enhance an asset and work order management system in a dynamic environment. As a Cityworks Administrator, you'll work with various stakeholders to optimize business processes, provide technical support, and lead projects that improve system performance. Your responsibilities will include system configuration, user support, report development, and troubleshooting, along with conducting training sessions and maintaining operational standards.
What makes this role unique is the blend of technical expertise required alongside strong customer service skills and process improvement. You'll have the opportunity to impact operations, ensure system functionality, and drive continuous improvements in asset management. Based in Charlotte, NC, this position offers a challenging yet rewarding opportunity to work at the intersection of technology and operations.
location: Charlotte, North Carolina
job type: Contract
salary: $40 - 50 per hour
work hours: 9am to 6pm
education: Bachelors
responsibilities:
As a Cityworks Administrator, your day is centered around ensuring the Cityworks system runs smoothly while managing a major upgrade to the latest version of the platform, Cityworks Respond. A big part of your role is overseeing this transition, ensuring the new version is securely integrated, troubleshooting issues, and addressing any vulnerabilities that were present in the older version. This involves testing the system, coordinating updates, and ensuring that everything works seamlessly after the upgrade.
In addition to the upgrade, you'll spend time troubleshooting user access issues, managing logins, and configuring user permissions to ensure everyone has the right access. Reporting is a key responsibility, where you create and modify custom reports, often working with the GIS team to ensure that asset data is accurately tracked and displayed.
Supporting airfield inspections, a critical component for FAA compliance, is another significant part of your day. You ensure inspection data is captured accurately in Cityworks, keeping the system aligned with regulatory requirements.
You also provide user support and training, helping both new and experienced users navigate the system, troubleshoot issues, and get the most out of Cityworks' features. Additionally, you're constantly monitoring and administering the system, performing routine maintenance, and making necessary adjustments to ensure optimal performance.
Throughout your day, you balance technical system management, user support, and the ongoing upgrade process, all while ensuring that Cityworks remains secure, effective, and compliant with industry standards. Your role is vital in keeping the system running efficiently while driving improvements across asset management and operations.
qualifications:
Qualifications for Cityworks Administrator
Education and Experience:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- 5+ years of experience in business analysis, work order and asset management concepts, and IT support.
- Experience with Cityworks or other asset management systems highly preferred.
- Experience with system upgrades and platform migrations, particularly in transitioning between versions or implementing new technologies (e.g., upgrading to Cityworks Respond).
- Strong knowledge of work order and asset management systems.
- Proficiency in SQL and basic database management.
- Familiarity with GIS and how it integrates with asset management systems.
- Knowledge of client-server technology, technical systems analysis, and software configuration.
- Experience with system administration, including managing user accounts, configuring permissions, and performing routine maintenance.
- Ability to troubleshoot and resolve technical issues in a timely manner, especially related to Cityworks and its components.
- Strong experience with reporting-creating and customizing reports to meet the needs of various stakeholders.
- Excellent communication skills to work with end users, stakeholders, and teams to define system needs, provide training, and explain complex technical concepts in simple terms.
- Project management skills to plan, implement, and monitor system upgrades or new features.
- Quality assurance skills for testing system updates, performing checks, and documenting issues and solutions.
- Experience supporting FAA compliance and understanding of regulatory requirements for airfield inspections is a plus.
- Knowledge of Cityworks Respond or similar newer versions of asset management systems.
- Strong customer service orientation with the ability to provide responsive support to end users.
- Ability to work independently and manage multiple priorities effectively.
- Strong problem-solving skills with a focus on continuous improvement.
- Detail-oriented and able to maintain high standards for system performance and security.
- Ability to adapt to flexible onsite schedules as needed, with a mix of remote and in-office work.
skills: Qualifications for Cityworks Administrator
Education and Experience:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- 5+ years of experience in business analysis, work order and asset management concepts, and IT support.
- Experience with Cityworks or other asset management systems highly preferred.
- Experience with system upgrades and platform migrations, particularly in transitioning between versions or implementing new technologies (e.g., upgrading to Cityworks Respond).
- Strong knowledge of work order and asset management systems.
- Proficiency in SQL and basic database management.
- Familiarity with GIS and how it integrates with asset management systems.
- Knowledge of client-server technology, technical systems analysis, and software configuration.
- Experience with system administration, including managing user accounts, configuring permissions, and performing routine maintenance.
- Ability to troubleshoot and resolve technical issues in a timely manner, especially related to Cityworks and its components.
- Strong experience with reporting-creating and customizing reports to meet the needs of various stakeholders.
- Excellent communication skills to work with end users, stakeholders, and teams to define system needs, provide training, and explain complex technical concepts in simple terms.
- Project management skills to plan, implement, and monitor system upgrades or new features.
- Quality assurance skills for testing system updates, performing checks, and documenting issues and solutions.
- Experience supporting FAA compliance and understanding of regulatory requirements for airfield inspections is a plus.
- Knowledge of Cityworks Respond or similar newer versions of asset management systems.
- Strong customer service orientation with the ability to provide responsive support to end users.
- Ability to work independently and manage multiple priorities effectively.
- Strong problem-solving skills with a focus on continuous improvement.
- Detail-oriented and able to maintain high standards for system performance and security.
- Ability to adapt to flexible onsite schedules as needed, with a mix of remote and in-office work.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
