Our enterprise client has a temp to perm in office opportunity for a Help Desk/Desktop Support Analyst to support Office 365 and corporate in office and remote users
Temp to Perm within 3 to 6 months, In office everyday
Candidate will have one to five years experience in IT support and utilizing ticket tracking. Candidate will be supporting computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment.
ESSENTIAL JOB FUNCTIONS
- Responsible for providing first level support for basic software and hardware issues.
- Office 365 and Windows 10
- Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
- Assists in the resolution of application, hardware and software problems.
- Escalates problems to higher level technical support professionals when necessary.
- Enters call data into a tracking system.
- Provides after hours and weekend support when required.
- Performs other duties as assigned.
- Knowledge of basic computer hardware and software.
- Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.
- Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.
- Ability to troubleshoot basic network, software and printing problems.
- Customer service skills and dedication to customer satisfaction.
- Ability to complete tasks on time.
location: Fort Worth, Texas
job type: Contract
salary: $22 - 26 per hour
work hours: 8am to 4pm
education: Associates
responsibilities:
ESSENTIAL JOB FUNCTIONS
- Responsible for providing first level support for basic software and hardware issues.
- Office 365 and Windows 10
- Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
- Assists in the resolution of application, hardware and software problems.
- Escalates problems to higher level technical support professionals when necessary.
- Enters call data into a tracking system.
- Provides after hours and weekend support when required.
- Performs other duties as assigned.
- Knowledge of basic computer hardware and software.
- Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.
- Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.
- Ability to troubleshoot basic network, software and printing problems.
- Customer service skills and dedication to customer satisfaction.
- Ability to complete tasks on time.
qualifications:
- Experience level: Experienced
- Education: Associates
skills:
- help desk
- Helpdesk (2 years of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
