Work Location: HYBRID - Mountlake Terrace, WA
location: Mountlake Terrace, Washington
job type: Contract
salary: $65 - 74 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
Responsibilities:
- Establish current state process maps and identify areas for automation and process improvement
- Create RACI mapped to KPIs and develop SIPOC
- Establish To-Be Process and develop Target State Process Maps
- Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
- Process Discovery
- Value Stream Mapping
qualifications:
Skills:
- Understanding of Process Discovery, Value Stream Mapping, Business Process Automation
- Healthcare Domain Knowledge
- Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
- Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
- Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
- Must have 6-8 years experience in Process Consulting Process Discovery
- Certification in Lean Six Sigma or other process improvement methodologies is preferred
- Strong analytical and problem solving skills
- Excellent communication and interpersonal skills
- Experience with process mapping and documentation
- Proven experience in Intelligent Automation and Contact Center Ops is a plus
- Ability to work collaboratively with stakeholders at all levels of the organization
skills: Mandatory Skills : Chatbot - Kore.AI, Elastic Search, IDP - ABBYY FlexiCapture, IDP - ABBYY Vantage, IDP - Automation Anywhere Document Automation, IDP - Azure AI Document Intelligence, IDP - Blue Prism Decipher, IDP - UiPath Document Understanding, JavaScript, Kibana, LC - Xceptor, MySQL, PM - Automation Anywhere, PM - Celonis, PM - UiPath, Python, RPA - Automation Anywhere, RPA - Blue Prism, RPA - Microsoft Power Automate, RPA - SAP IRPA, RPA - UiPath, Shell Scripting
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.