technical customer support associate analyst.

job summary:
Enterprise Healthcare client has an immediate opening for a highly motivated Technical Customer Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

 
location: Austin, Texas
job type: Contract
salary: $15 - 25 per hour
work hours: 8am to 5pm
education: Associates
 
responsibilities:
The Technical Customer Support Analyst role includes the support of business staff with various Desktop Support issues across the United States involving hardware, software, and network connectivity. The Analyst is responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge. Will provide accurate, timely and creative solutions while adhering to standard Technology practices and techniques. Must have the ability to efficiently support our customers both onsite and remotely. Some flexibility in work schedule may be required as well. Job duties will also include hardware deployments, collections, and Asset Management. The Technical Customer Support Analyst must also provide guidance, assistance, coordination, and follow-up on client questions, and resolve complex problems or malfunctions of all systems, applications, hardware, and software in a timely manner

 
qualifications:
Associates degree in Computer Science or a related discipline PREFERRED, and/or equivalent work experience in the Information Technology field.

A+ certification or equivalent combination of education, training, and experience.

2-3 years experience required

 
skills: Excellent Customer Service Skills

Requires good analytical and communication skills, sound judgment, and the ability to work effectively with business clients and IT staff.

Experience with Microsoft and Apple operating systems and products, application installation methods, desktop connectivity, printers, mobile devices, networking concepts and tools, Remote Support.

Familiarity with ticket logging systems; the ability to update and note tickets in a timely and professional manner. Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.

Can complete tasks with minimal supervision.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.