We are seeking a highly motivated and detail-oriented individual to join our team as a ServiceNow Business Analyst / Technical Writer. This hybrid role focuses on business analysis, documentation, and process improvement, with a secondary focus on supporting ServiceNow system administration tasks. You will collaborate with stakeholders to gather requirements, create clear documentation, and contribute to the effective use of the ServiceNow platform.
location: Glen Allen, Virginia
job type: Contract
salary: $38.26 - 43.26 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Collaborate with stakeholders across departments to gather and document business requirements.
- Conduct workshops and interviews to understand business processes and identify areas for improvement.
- Translate business needs into functional requirements and user stories.
- Create process flows, use case diagrams, and other documentation to support system enhancements.
- Assist in prioritizing requirements and managing stakeholder expectations.
- Technical Writing:
- Develop and maintain technical documentation, including user guides, SOPs, and training materials.
- Write clear, concise, and accurate documentation for both technical and non-technical audiences.
- Document workflows, system changes, and troubleshooting procedures.
- ServiceNow Support (Secondary Focus):
- Perform basic ServiceNow administrative tasks, such as user management, role assignments, and configuration updates.
- Assist in creating and maintaining workflows, flows, business rules, and UI policies.
- Support system testing and troubleshooting efforts.
- Collaborate with technical teams to ensure platform performance and reliability.
qualifications:
- Bachelor's degree in Computer Science, Information Systems, Communications, or a related field.
- Proven experience as a Business Analyst or Technical Writer.
- Strong writing, editing, and documentation skills.
- Familiarity with ServiceNow and its core modules (e.g., ITSM, ITOM).
- Understanding of ITIL processes and best practices.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and in a team environment.
- ServiceNow certifications (e.g., System Administrator, Implementation Specialist).
- Experience with Agile methodologies.
- Knowledge of integration tools and technologies (e.g., APIs, REST, and SOAP).
- Experience creating training materials and conducting user training sessions.
skills:
- Proven experience as a Business Analyst or Technical Writer.
- Strong writing, editing, and documentation skills.
- Familiarity with ServiceNow and its core modules (e.g., ITSM, ITOM).
- Understanding of ITIL processes and best practices.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and in a team environment.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
