ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience.
- Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
- Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
location: Charlotte, North Carolina
job type: Contract
salary: $35 - 47 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience
- Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
- Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
- Experience with web servers and application servers for troubleshooting and management purposes
- Ability to work with PowerShell or similar scripting experience
- Performing activities/processes for daily maintenance tasks and procedures as needed for the business
- Participation on project teams to deliver quality server architectural solutions
- Developing and promoting standard operating procedures
- Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.
- Documenting standard operating processes and procedures.
- Ensure NERC CIP compliance requirements are meet and maintained
- Participation in 24x7 on-call rotation
- Provide enterprise level support of technologies needed for infrastructure and business applications.
- These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies.
- Develop and maintain routine work procedures and define standard installation and upgrade methodologies.
- Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring. Plans, designs, installs and/or supports computer systems.
- Facilitates technical and business planning for upgrades. Provides technical guidance related to software and hardware to members of the IT staff. Develops (or assists in developing) standards for IT software and hardware.
- Assists in the design and implementation of required systems. Integrates software and hardware configurations to maximize performance.
- Coordinates hardware and software upgrades with other areas of IT or other business units. Prepares activity and progress reports regarding individual and project activity.
- Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.
qualifications:
- 3-5 years experience in IT Service Management
- Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
- Experience having analyzed business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
- Experience with web servers and application servers for troubleshooting and management purposes
- Experience working with PowerShell or similar scripting experience
skills:
- TSM (preferably Service Now)
- SQL
- Powershell
- Excellent communication skills and collaboration skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
