Work Location Options:
- HYBRID - Seattle, WA - PREFERRED
- 100% REMOTE
location: Seattle, Washington
job type: Contract
salary: $60.00 - 66.50 per hour
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
?Job Description:
- We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team.
- As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations.
- You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications.
- Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities
qualifications:
TOP SKILLS:
- Genesys call flow
- Genesys AI Features / LLM exposure
- Integration & ecosystem
skills: Skills:
- Cloud CX3
- Genesys Architect experience
- Call Flow build experience
- Data Tables and Call routing in Genesys Experience
- WFM experience in Genesys nice to have
- Genesys Developer Data actions experience best practices
- Genesys IVR development experience
- DTMF
- Genesys dialog engine bots
- Genesys Participant data familiarization
- Data Actions development experience
- Familiar with Genesys APIs and data
- Familiar with Genesys support cases and escalations
- Contact Center for health care domain knowledge nice to have
- Understanding of natural language IVR implementations nice to have
- Genesys Chat experience Build support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
