- M65 Operational Delivery Lead oversees operational readiness of processes and teams supporting the M365 infrastructure and providing Level 2 and 3 end user support. This role is responsible to ensure that M365 applications meet specified requirements prior to turnover to Operations, to ensure effective support can be provided once an application moves to production.
location: Charlotte, North Carolina
job type: Contract
salary: $42.06 - 52.06 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Manage operational readiness for M365 products.
- Partner with engineers, support teams, product managers, and project teams to drive process and facilitate readiness of operational teams supporting M365.
- Assist with facilitating project related discussions around operational support and documenting roles, responsibilities, and action items.
- Coordinate operational readiness reviews with cross-functional teams and identify outstanding deliverables and next steps.
- Work with Operations leads to escalate and communicate issues and mitigation plans to ensure application has proper operational processes in place before launch.
- Ensure operational requirements met prior to sign off and assist with raising awareness and facilitating closure of outstanding deliverables with project teams.
- Assess project plans for impact to operational and support teams.
qualifications:
- 5+ years of Information Technology experience within a support/operations environment.
- 3+ years of IT experience in software/application onboarding
- Project Management experience is a plus.
- Some knowledge of the ITIL Processes with a focus on Incident and Release Management.
skills:
- Ability to interact effectively with technology partners: engineers, product managers, project managers, and support teams as needed.
- Excellent communication and relationship management skills, both oral and written, and ability to lead meetings and capture notes and action items.
- Action oriented, demonstrates outward ownership to drive results.
- Ability to understand and follow organizational processes and structure.
- Strong knowledge of M365 Office suite: Excel, Word, Teams, OneDrive, OneNote and .PPT.
- Some experience with JIRA
- Bachelor's degree preferred
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
