- Service Design & Delivery engineer oversees delivery of collaboration and productivity solutions at the bank. This role requires technical knowledge and process expertise to introduce or change service effectively and on time.
- The Service Design & Delivery engineer is responsible to ensure the end-to-end service is delivered with high quality, attention to user experience, proper process, and required controls to meet business requirements and achieve customer satisfaction.
location: Chicago, Illinois
job type: Contract
salary: $63.68 - 73.68 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Demonstrated experience delivering technology solutions
- Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
- Ability to review, understand, and interpret technology updates for applicability in the environment we support
qualifications:
- Facilitate solution-driven discussions, lead the design of complex architectural components, and find creative solutions using knowledge of the domain and operational constraints
- Accountable for solution delivery as relevant to their teams
- Manages a program overall execution health inclusive of program financials, risks, dependencies, and impediments. Connects the dots with other in-flight efforts.
- Responsible for designing solutions that are compliant all relevant risk, financial, and compliance polices, and standards.
skills:
- Create methodology to drive adoption and ongoing use of a new service offering
- Manage demos and pilots, collect feedback, and modify adoption or migration plan as needed
- Lead operating and support model design and create collateral for service desk and support teams
- Design service management improvement plans and execute tasks to improve services and reduce issues
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
